Refund, Return & Cancellation Policy
Operated by AHAM E-COMMERCE PRIVATE LIMITED. Support: gmb.ahamecommerce@gmail.com / +91 7439767527.
Registered office: P-38A, Ajoy Nagar, Ajoy Nagar 2nd Road, Santoshpur, Kolkata, District Kolkata, West Bengal 700075, India.Product eligibility and return window
Return, exchange, and replacement eligibility can vary by product, condition, and order status. Check the product page, order details, or return flow for the applicable eligibility, request window, and any exclusions before purchasing. If no return option is available or the information is unclear, contact support before sending an item back.
How to request a return or replacement
Use the return or support option in your account, or contact us with your order number, the item, and the reason for the request. Keep the product, tags, packaging, and included parts in the condition required by the product-specific return instructions. Do not send an item to an address that has not been confirmed by AHAM.
Order cancellations
Cancellation may be available before an order is dispatched. Once an order has been handed to a carrier, cancellation may no longer be possible; the applicable return process will then apply. Contact support promptly if you need help cancelling an order.
Inspection and refund processing
Approved returns may be inspected against the applicable product conditions. We will communicate the outcome and initiate an eligible refund after approval. Refunds are sent to the original payment method where possible, or to another method communicated to you. Bank and payment-provider processing times vary; wallet credits, if offered and accepted, are subject to the wallet terms.
Damaged, incorrect, or missing items
If an item arrives damaged, incorrect, or incomplete, contact us promptly with your order number and a description of the issue. We may ask for photographs or other details needed to investigate with the seller or delivery partner.
Contact and consumer rights
For cancellation, return, exchange, or refund help, contact gmb.ahamecommerce@gmail.com or 7439767527. This policy does not limit consumer rights that cannot be excluded under applicable law.